Policies & help
Contact us
How to reach the Hinvel team for support, privacy, safety, copyright and legal questions.
On this page
We're a small team and we read every message. Email is the best way to reach us; we'll reply as soon as we can.
| What it's about | Where to write |
|---|---|
| General questions, feedback, account help | hello@hinvel.com |
| Purchases and refunds | hello@hinvel.com — see Sparks & Refunds |
| Privacy and data requests | hello@hinvel.com — see the Privacy Policy |
| Safety reports and appeals | hello@hinvel.com — or use Report in the app |
| Copyright notices (DMCA) | hello@hinvel.com — see the Copyright Policy |
| Legal notices | hello@hinvel.com |
Before you write
- Send from the email address on your Hinvel account, so we can find it quickly. Never send us your password.
- For a problem with a story or a generation, include the story link and roughly when it happened.
- Many answers are already in the Help center.
Urgent safety concerns
If someone is in immediate danger, contact local emergency services first. If you're struggling, you can call or text 988 in the US, call Samaritans on 116 123 in the UK and Ireland, or find a helpline at findahelpline.com.
Operator
Hinvel is operated by Hinvel · https://hinvel.com